Privacy Policy

1. Introduction

Welcome to Banyan Tree Spa and Wellness Centre ("we", "our", or "us"), located at Shop No. S-3, 2nd Floor, MBD Neopolice Mall, near BMC Chowk, Jalandhar, Punjab 144001. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We may collect the following types of information when you interact with us:

• Contact Information: Name, phone number, and email address when you contact us or make a booking.
• Usage Data: General information about how visitors interact with our website (page visits, referral sources).
• Health Preferences: Any wellness preferences you share with our therapists prior to a treatment, used solely to provide you with a personalised experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and confirm appointments.
• Provide, personalise, and improve our spa services.
• Send service-related communications (appointment reminders).
• Comply with applicable laws and regulations.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share data with trusted service providers who assist us in operating our business, provided those parties agree to keep this information confidential.

5. Cookies

Our website may use standard cookies or similar technologies to improve your browsing experience and analyse site traffic. You can instruct your browser to refuse cookies, though some parts of the site may not function properly as a result.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission is 100% secure.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Your Rights

You have the right to request access to the personal information we hold about you and to request corrections or deletion. To exercise these rights, please contact us directly.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after any changes constitutes acceptance of the new policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: